In the app
Open the app, go to your Profile, and tap “Delete my account”. Type DELETE to confirm. It happens at once and cannot be undone.
Without the app
Email or call us from the phone number you signed in with and ask for your account to be deleted. We confirm it is you and delete it within 7 days.
You can reach Rano by phone on +91 964 964 4686, or by email at contact@rano.solutions.
What is deleted
Your sign-in, your profile, your saved addresses, your preferences and your notification token.
- Past orders are kept for tax and accounting records, as the law requires, but your name, phone number, delivery address and location are removed from them.
- Payments are held by our payment gateway under its own retention rules; we keep no card or UPI details.
Who operates this service
The food is sold by the restaurant you order from, which prepares it and is responsible for it; it is named on its menu, at checkout and on your bill. The ordering app and website are operated by Rano, a trading name of SAI SATHVIK ENTERPRISES, a partnership firm registered in India.
Online payments for your order are collected by SAI SATHVIK ENTERPRISES through its payment gateway and passed on to the restaurant. Cash on delivery is taken by the restaurant's own delivery partner. Whichever way you pay, the decision to refund is the restaurant's and the refund reaches you by the route set out in the Refund & Cancellation Policy.
- Platform operator: SAI SATHVIK ENTERPRISES (trading as Rano)
- Constitution: Partnership
- GSTIN: 37AFDFS1658C1Z2
- Registered address: Door No. 3-4, Main Street, Parvathipuram, Garugubilli, Kothapalle, Parvathipuram Manyam, Andhra Pradesh, 535463